Refund & Cancellation Policy


The Website provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website

If you choose to pay online, you may be redirected to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Sohana Hospital shall not be liable.

  • If any transaction does not fructify or may not be completed or
  • For any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations
Cancellation and Refund Policy

The cancellation and refund policy is only applicable to all online payments made through website for booking appointments.

In case cancellation is initiation by end user:

  • Before Schedule Appointment Time-100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded.
  • After Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded.

In case Cancellation is initiated by relevant hospital due to unavailability of Doctor:

  • Patient will be given the option to book another slot or
  • 100% of consultation Fees will be refunded to end user. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Hospital